For personal injury firms

Every missed call is a
$25,000 case walking out the door.

TejVox builds the complete, integrated AI infrastructure that runs your firm’s front office — answering, qualifying, booking, following up, and collecting records around the clock. Not a chatbot. Not a point tool. An always-on intake-to-signed-case system, engineered for measurable ROI.

// Front-office automation only — no legal advice, no liability assessments. Attorney-escalated & UPL-safe.

The problem

Your firm doesn’t have a marketing problem. It has a front-door problem.

Personal injury is intake- and urgency-driven, and the money leaks at the very first touch — long before a case is ever evaluated.

📵
AFTER-HOURS BLACK HOLE

~42% of inquiries arrive when no one answers

Roughly 42% of legal inquiries come in after hours, and ~80% of callers no longer leave a voicemail. The injured prospect simply dials the next firm on the list.

🐌
THE SPEED-TO-LEAD GAP

A 5-minute response makes a lead ~21× more likely to sign

The average PI firm converts only ~14% of inquiries; top firms reach 40–50%. Yet many firms take days to respond — while prospects retain whoever helps first.

🔁
FOLLOW-UP DIES AT ONE TOUCH

PI leads need 7+ touches; most firms make one

Conversions cluster between the 5th and 12th contact attempt. Without a disciplined cadence, qualified leads quietly go cold.

🗂️
RECORDS BURY YOUR STAFF

Medical-records chasing is the #1 admin time-sink

Case managers spend hours requesting, tracking, and re-keying provider records — billable capacity lost to manual follow-up.

The cost of inaction

The slow leak compounds into a six-figure loss — every year.

The average PI firm loses roughly $250,000 annually to missed calls alone. Patchwork fixes — an answering service here, a CRM automation there, a part-time intake hire — create gaps that still drop cases at 2 a.m. on a Saturday. Meanwhile your competitors are answering in 60 seconds, in any language, and signing the cases you paid to generate.

Unreliable, disconnected tools don’t just underperform. They quietly tax your growth while you assume intake is “handled.”

$250K+
lost per PI firm per year to missed calls[2]

A signed PI case is worth $25,000+ in fees. At ~14% conversion, most of your ad spend funds inquiries that never become clients.

Quantified results

The numbers a complete intake system moves

When answering, speed, follow-up, and records are unified into one always-on layer, the front-door economics change.

<60 sec
response to every call and web inquiry, 24/7 — the window where leads are ~21× more likely to sign[1]
14% → 40%+
the conversion gap between average and top firms that speed and cadence are built to close[2]
~42%
of after-hours inquiries recaptured instead of lost to a faster competitor[3]
7+ touch
automated nurture across SMS, email, and call tasks — where most firms manage just one[4]
25–30% → ↓
consult no-show rate cut with confirmations plus 24h and 2h reminders[5]
100%
of inquiries logged, tracked, and visible in one owner dashboard

Figures are directional industry benchmarks — not guarantees. See sources & methodology. We agree on the KPIs we’ll move with you before we build.

The solution

One integrated system, not a pile of tools

We design, build, integrate, and optimize the entire front office — wired directly into the case-management system you already use.

01 · ANSWER

Capture

A 24/7 AI voice and chat agent greets every caller and web lead, captures accident details, and never sends them to voicemail.

02 · QUALIFY

Pre-screen

It qualifies matter type — auto, slip-and-fall, workers’ comp — and runs a conflict pre-check, without ever assessing liability.

03 · BOOK

Schedule

It books the consult and pushes a complete intake straight into CASEpeer, Litify, or Clio — no manual re-keying.

04 · CONVERT

Pursue

A 7-touch nurture, reminders, records collection, and 90-day reactivation run automatically until the case is signed.

See it in action

How a car-accident inquiry is handled in ~90 seconds

A real after-hours call, end to end — no human touched it until the consult was on the calendar.

Call received, 11:42 PMThe AI agent answers on the first ring — no voicemail, no hold.
Accident details capturedDate, location, injuries, vehicle, and other party recorded in a warm, empathetic script.
Matter qualifiedIdentified as a motor-vehicle accident; severity and insurance status noted — no liability assessed.
Conflict pre-checkNames run against the firm’s list before anything is booked.
Consult bookedAn attorney slot is reserved and confirmed by SMS + email, with 24h/2h reminders queued.
Intake pushed to your PMSA complete record lands in Clio / CASEpeer; a 7-touch follow-up cadence starts automatically.

Want to hear it live? Book a session and we’ll run your firm’s exact intake scenario on a call.

The offer stack

A three-tier system: from stop-the-leak to full growth engine

Every tier is a complete, integrated build — not a feature you bolt on. Start where your firm leaks most and scale up.

Tier 1

Never Miss a Case

For a solo or 2–5 attorney firm leaking after-hours and slow-response leads.

Outcome: stop the front-door leak — capture the ~42% of after-hours inquiries you lose today.
  • 24/7 AI intake receptionist on after-hours & overflow
  • <60-second responder (call + SMS) for forms & missed calls
  • PI matter qualification: accident type, severity, fault, insurance
  • Consult booking with confirmations and 24h/2h reminders
Discuss this tier
Tier 3

PI Firm Growth System

For a scaling firm that wants a managed, measurable intake-to-signed-case system.

Outcome: a fully managed front office with visibility into every inquiry, conversion, and ad-source ROI.
  • Everything in Tiers 1 & 2, plus:
  • RAG firm-knowledge status/FAQ bot — grounded, cited, escalated
  • Ad-source ROI tracking: which campaigns produce signed cases
  • Owner analytics dashboard: response time, booked, signed, ROI
  • White-glove monthly optimization & priority support
Discuss this tier
Security & trust

Built for the three things every firm owner asks about

Data security, clean integration, and ROI certainty — engineered in, not bolted on.

🔒

Enterprise data security

Client confidentiality observed throughout, signed NDA/BAA-equivalent, encrypted transit, and a zero data-retention posture on intake content.

🔗

Integrates with what you run

Wired directly into CASEpeer, Litify, Clio, Lead Docket and your calendar — no rip-and-replace, no double data entry.

📈

ROI you can measure

We define the KPIs up front — response time, booked, signed, source ROI — and report them in your dashboard. You see the return, not a black box.

⚖️

UPL-safe by design

Front-office automation only. No legal advice, no liability assessments. Anything substantive escalates to a licensed attorney, per ABA Formal Opinion 512.

📚

Grounded, cited answers

The status/FAQ bot answers strictly from your firm-approved materials, with citations — never from open-web guesswork.

🛠️

Done-for-you delivery

We build, integrate, test on real intake scenarios, and optimize. Your team trains on escalation triggers — not on managing tools.

⚖ Safety boundary — the guardrail that makes this safe

Front office only. Your attorneys keep the law.

This system answers, qualifies, books, reminds, follows up, collects records, and updates status. Legal advice, liability assessments, and substantive work stay with licensed attorneys — keeping you clear of unauthorized-practice (UPL) and malpractice exposure.

Strict no-advice scripting with instant attorney escalation on anything substantive
Observes ABA Formal Opinion 512 on the use of AI
Conflict pre-checks run before any consult is booked
Client confidentiality and a zero data-retention posture
Implementation

Live in weeks, not months

WEEK 1–2

Discovery & setup

Map your intake flow and matter types, connect your PMS/CRM and calendar, draft no-advice scripts and escalation rules, and set after-hours forwarding.

WEEK 3–4

Build & deploy

Stand up the AI voice and chat intake agent, wire the nurture cadence and records workflow, test on real scenarios, and go live.

WEEK 5+

Optimize & report

Tune qualification on real transcripts, add the records bot and RAG status assistant, deliver the owner dashboard, and run a monthly review.

Honest fit

Who this is not for

We’d rather tell you up front than waste your time on a call.

Firms wanting AI to give legal advice

This is front-office only. If you want a tool to assess liability or advise clients, we’re not it — that stays with your attorneys.

Firms with little inbound volume

The ROI comes from recovering missed and slow-response inquiries. With few inbound leads, there’s not enough leak to justify the build.

Firms unwilling to track KPIs

We optimize on real numbers — response time, booked, signed, source ROI. If you don’t want visibility into intake performance, we’re a poor fit.

FAQ

The questions PI firm owners ask first

Is this just another chatbot?

No. A chatbot answers questions; this is an integrated operational system. It captures the matter, qualifies it, runs a conflict pre-check, books the consult, pushes a complete intake into your case-management system, and then runs nurture, reminders, and records collection until the case is signed — all unified and measured.

Is this giving legal advice or practicing law?

No. The system is strictly front-office: answering, qualifying, booking, reminding, collecting documents, and updating status. Liability assessments and legal advice always route to a licensed attorney. This keeps you clear of unauthorized-practice (UPL) and malpractice exposure, in line with ABA Formal Opinion 512.

How complex is integration with our current systems?

We handle it. The system wires into CASEpeer, Litify, Clio, Lead Docket and your calendar — no rip-and-replace and no double data entry. We map your existing intake flow first, then build around it.

How do you handle data security and client confidentiality?

Confidentiality is observed throughout, with a signed NDA/BAA-equivalent, encrypted transit, and a zero data-retention posture on intake content. The status bot answers only from your firm-approved materials, with citations.

How are you certain about ROI?

We define the KPIs that matter — response time, consults booked, cases signed, and ad-source ROI — before we build, and report them in your owner dashboard. You see the return in your own numbers, not a black box.

Will my staff need heavy training, and will it replace them?

It absorbs the repetitive front-office load — after-hours answering, qualification, records chasing, reminders — so your team handles exceptions and the substantive work. Training is light and focused on escalation triggers, typically delivered in week 5.

What about migration — do we have to change how we work?

No. We build on top of the tools you already run and match your existing matter types and intake steps. Go-live is staged, tested on real scenarios first, so nothing breaks at the front door.

Stop funding leads your front office can’t catch.

Top firms convert 40–50% of inquiries. Most convert 14%. The difference is a complete, always-on system — and who answers first. Let’s map the one that pays back fastest for your firm.

Book your AI Strategy Session
Sources & methodology

Where the numbers come from

Figures are directional industry benchmarks paraphrased from public legal research, not guarantees of your results. We baseline and measure your firm’s actual KPIs before and after go-live.

  1. Speed-to-lead: a 5-minute response makes a lead far more likely to convert — MIT / InsideSales lead-response study, reported by Harvard Business Review, “The Short Life of Online Sales Leads.”
  2. Conversion rates (average vs. top firms): Clio Legal Trends Report; MyCase and LEXGRO legal-intake analyses.
  3. After-hours inquiry share & voicemail abandonment: Ruby Receptionists Legal Report; LEXGRO.
  4. Follow-up cadence (7+ touches; conversions cluster at attempts 5–12): LEXGRO / legal-intake cadence data.
  5. Consultation no-show rates: LawPay Practice Management Survey; legal-intake analyses.
  6. Compliance framing references the American Bar Association Formal Opinion 512 on the use of generative AI.